Escalation of municipal complaints

For escalation of municipal complaints:

First you must obtain your reference number.when you report the problem. 

Also if your were unable to obtain a reference or had another problem with Customer Care, you can report it in this way

Then once you have obtained a reference number, please send it in the below format to your ward councillor,

Riviera, Ward 53: Juanita du Plooy: JuanitaDP@tshwane.gov.za  also Les Marais, parts of Villiera, Capital Park and Rietondale, Gezina 

Rietondale, Ward 84::Roelof Fourie: RoelofF@tshwane.gov.za - also for Queenswood, Kilner Park and Koedoespoort

Wonderboom South: Ward 54: Elmarie Linde: el@elmarielinde.co.za

and Cc OckeleneVW@Tshwane.gov.za. for all above areas

See below what information to provide

Electricity Related Issues

1. Name and surname:

2. Physical address:

3. Area outage or single residence:

4. Traditional or Pre-paid:

5. Time when you logged the call

6. Reference Number:

Streetlight Issues

1. Name and surname:

2. Physical address:

3. Street name & Suburb and between which intersections the lights are out:

4. Pole Numbers:

5. Time when you logged the call

6. Reference Number:

Water and Sanitation Issues

1. Name and surname:

2. Physical address:

3. Area affected or single residence:

4. Issue: (burst pipe/sewerage overflowing)

5. Time when you logged the call

6. Reference Number: