Municipal Complaints

List of various contacts for complaints

Herewith an extremely handy list of numbers that I like to give to the Riviera residents. Click on the right of page on Complaint Escalation for how to escalate your report. 

Should you not be able to obtain a reference number/are unhappy with the service you received, kindly supply your ward councillor with the following information:

Call Centre/Customer Care Complaints:

1. Time and date of your call/email

2. Number called/email address used

3. Who did you speak to or who replied to your email
Should you have had a bad experience with the call center/customer care staff

Also remember that should you have reported a complaint to the municipality and it’s not resolved within a reasonable time, you are most welcome to email your municipal reference number as well as a summary, for Region 3, of the complaint to: ockelenevw@tshwane.gov.za  and Cc Juanita du Plooy on juanitadp@tshwane.gov.za. 

For other areas the contacts will be different

For Fireworks related complaints click on the right of page on Fireworks

Click on a link to the right of page for any other info

Reporting Protocols

General Toll Free Number 080 111 1556

This toll free number is available free of charge, 24/7 (all hours) for all residents to report almost any Municipal complaint unless otherwise staed. It has been tested it from a pay-as-you-go phone with zero airtime and the call still connected! Just ensure if you use your cellphone to make sure the battery is fully charged or your phone is on charge.

Alternate Number 012 358 9999 or email to customercare@tshwane.gov.za  for all complaints with the exception of Billing Queries. 
Please email billing queries to: creditcontrol@tshwane.gov.za)

Link for scheduled service interruptions on Tshwane website

http://www.tshwane.gov.za/sites/Residents/ServiceInterruptions/Pages/default.aspx

Water Restriction Transgressions: 012 358 7095/6*

Water and Sanitation:

Corporate Call Centre: 012 358 9999; 012 358 2111; 080 111 1556
customercare@tshwane.gov.za

Water Complaints ie Leakages, burst pipes, stolen water meters:

Region 3 only: Water Depot – and Only during office hours

012 358 5805, email: waterleaks@tshwane.gov.za and customercare@tshwane.gov.za

Sewerage Complaints such as blocked drain and sewerage spills on streets or on properties:

Region 3 only: Water Depot – and Only during office hours

0123585865, customercare@tshwane.gov.za

After-hours sewerage complaints:

080 000 4135

Power Failures

To report Power Failures you may also use one of the following options:

• SMS the word “power” followed by your account number to 082 612 0333 or to 44676,

• Alternatively use the following link to report your power outage online: *http://tshwane.webhop.org/Tshwanesms/Map.aspx*

Streetlights

City of Tshwane Toll Free Number 080 111556 or 01359999 and select the options

E-mail: streetlights@tshwane.gov.za, customercare@tshwane.gov.za

Waste Management complaints:

Tel: 012 358 9999, customercare@tshwane.gov.za

Skip: lsie Makinta: 012 358 9467/082 457 5993

Replacement of 240 litre bins: 012 358 0515

Provide your account no and physical address

Domestic bin complaints:
East: 012 358 0526
Moot: 012 358 6462
North West: 012 358 0554
South/Centurion: 012 358 1317
Bins not lifted / emptied:
Tel: 012 358 9461 / 0592 / 012 358 9999 or mail: customercare@tshwane.gov.za

Waste Collection: 012 358 0544 / 012 358 8265

Waste removal services are rendered on all public holidays EXCEPT Christmas Day

Bulk Containers (Skips): 012 358 0241 / 012 358 0586 / 012 358 0528

Public Cleansing: (0123583122 / 0123580561 (Emptying of street swivel bins/street sweeping/litter picking/removal of illegal dumping/washing of pavements)

Illegal Dumping: 012 358 3122 / 012 358 0749 / 012 358 8265

By-law offences (for example, illegal street trading and illegal night club activities):*
Tel: 012 358 9999 / Toll-free:  080 111 1556
or mail to customercare@tshwane.gov.za

Electricity-related complaints:
el: 012 358 9999 /080 111 1556 (toll free)
or mail to customercare@tshwane.gov.za

Tshwane Bus Services:
012 358 0214/0443/0231

Stormwater drainage & pothole repairs
012 358 0614 or pothole@tshwane.gov.za

Reporting of water problems:
External: 012 358 2111
Proes Street Depot: 012 327 0147

Power failures:
External: 012 339 9111

Power failure reporting by SMS: sms "Power and your acc no." to 0826120333/44676, example: "power 5120369" to 0826120333/44676 or the following online links

Direct online reporting: http://tshwane.webhop.org/Tshwanesms/Map.aspx
customercare@tshwane.gov.za
Tel: 012 358 9999/080 111 1556 (toll free)

METER READINGS
Email to:  meterrecords@tshwane.gov.za on the correct billing period date. For billing periods, please visit www.tshwane.gov.za
Fax to: 012 359 6888, five days before billing date only.

Telephone to: 012 358 9999: choose option 2 and then option 4

Format for Meter Readings when mailing it:

Fill in required information:

Email your readings to (also include a photograph of meters and send readings the day before they are due): meterrecords@tshwane.gov.za in the following format:
*ERF No: *ACCOUNT NUMBER: *BP area: (check on your account) *READING DATE: (as per schedule on web site) *ELECTRICITY READING: *WATER: *CONTACT TEL NO: *E-MAIL ADDRESS: *INITIALS AND SURNAME: *PHYSICAL ADDRESS:

FIRE and EMERGENCY MEDICAL:
Tel: 10177, 012 358 2124, 012 310 6200, 012 358 7095

Metro Police Accidents Reports:
Tel: 012 358-7244 / 358-7114
Namola (on Android and Iphone)

Traffic Fines Info:
Tel: 012 358-7154 / 7157 / 7088 / 7089

Reporting faulty street lights:
customercare@tshwane.gov.za  Tel: 012 358 9999, 080 1111 556 (toll free) or 012 358 2540/1
E-mail: streetlights@tshwane.gov.za

Direct contact e-mails for street lights  (City of Tshwane staff members)

Prudence Simelane (PrudenceSi@tshwane.gov.za),

Ashnee Parsotam (AshneeP@tshwane.gov.za)

Litsele Maimane (LitseleM@tshwane.gov.za).

Important is to provide the number on the streetlight/pole, in which street it is (physical address), at which nearest street corner, as well as your contact details. Please also indicate the details/nature of the problem (for example the light is flickering or dead).

Complaints and enquiries:
E-mail: customercare@tshwane.gov.za  Tel: 012 358 9999/080 111 1556 (toll free)

Roads and Transport

Potholes, Fading road markings, Traffic Signs, Blocked catch pits, Spillage on road surfaces:

Call Centre: 012 358 2111

e-mail: Pothole@Tshwane.gov.za / customercare@tshwane.gov.za  Tel: 012 358 9999

Faulty traffic lights, you can send an email to trafficsignalfaults@tshwane.gov.za
customercare@tshwane.gov.za  Tel: 012 358 9999

Water leaks, you can send an email to Waterleaks@tshwane.gov.za
customercare@tshwane.gov.za  Tel: 012 358 9999

Water quality, please send an email to drinkingwater@tshwane.gov.za
customercare@tshwane.gov.za  Tel: 012 358 9999

Anonymous drug reporting: E-mail: tmpd.spt@gmail.com or Cell nr 062 061 2208

Parks/Horticulture/Swimming Pools/Urban Forestry/Housing and Human Settlement

Swimming Pools: 012 358 0455

Grass Cutting:

Prince’s Park Depot: 012 358 1124 / 012 358 8701

a.Horticulture Unit 1 Prince’s Park Depot: 012 358 0257

b.Horticulture Unit 2 Loftus Depot: 012 358 3230

c.Horticulture Unit 3 Moregloed Depot): 012 358 2955

d.Horticulture unit 4 Mayville Depot): 012 358 3177

e.Horticulture Unit 5 Pta-West Depot): 012 358 0916

Tree Pruning: 012 3585969 / 012 358 1744

Non Permitted Land Use Complaints:

Kenneth Tefu: 012 358 4558 / e-mail: KennethT@Tshwane.gov.za

Chris de Lange: 012 3583567 e-mail: ChrisDL@Tshwane.gov.za